Privacy Policy

1. Introduction

Quan Quach, trading as Loop Studio ("Loop Studio," "we," "us," or "our"), develops and publishes mobile applications and operates the website at loopstudio.tech (collectively, the "Services"). This Privacy Policy explains how we collect, use, and protect your information when you use any of our applications or visit our website.

2. Information We Collect

We may collect the following types of information depending on the Services you use:

Information You Provide:

• Name, email address, and message content submitted through contact forms or support requests.
• Photos, images, or other content you submit through our applications for analysis or identification purposes.
• Text you type into our applications, such as questions or prompts. This may include health-related or other sensitive information if you choose to share it.
• Account or profile information if you create an account within any of our applications.
• Onboarding answers and plan: when you set up some of our apps, we ask optional questions such as your role, specialty, goals, and what frustrates you about other tools, and we record which subscription plan you choose. These answers are linked to an anonymous app ID (not your name or email) and are used only to understand who uses our apps and to improve them. They are not used for advertising or tracking and are not sold.

Information Collected Automatically:

• Device information such as device type, operating system, unique device identifiers, and language settings.
• Usage data including features accessed, scan or analysis history, session duration, and interaction patterns.
• Standard web log data, IP addresses, and analytics information when you visit our website.
• Crash reports and diagnostic data to help us identify and fix technical issues.

Information from Third-Party Services:

Our applications may integrate third-party services such as analytics providers, cloud processing services, or advertising networks. These services may independently collect information in accordance with their own privacy policies.

3. Use of Information

We use the information we collect to:

• Provide, operate, and deliver the core features of our applications and website.
• Process and analyze content you submit through our applications (such as photos for identification or scanning purposes, or questions you ask).
• Respond to your inquiries and provide customer support.
• Improve, personalize, and develop our Services.
• Monitor usage patterns and analyze trends to enhance user experience.
• Communicate with you about updates, new features, or promotional content (with your consent where required).
• Detect, prevent, and address technical issues, fraud, or security threats.
• Comply with legal obligations.

4. Photos and User-Submitted Content

When you use features in our applications that involve submitting photos, images, or other content for analysis, that content is used solely to provide the requested functionality. We do not use your submitted content for advertising purposes. Content may be processed on your device, on our servers, or through third-party processing services to deliver results. We do not retain your submitted content longer than necessary to provide the requested service, unless you choose to save results within the application.

5. AI-Powered Features

Some of our applications use artificial intelligence to answer questions or analyze content. When you use these features, the text, photos, or other content you submit is sent to our servers and to third-party AI providers that process it on our behalf to generate a response. We share only what is needed to provide the feature.

We may store your submitted content and the generated results on our servers to provide the feature, keep your history, and improve quality and safety. If you include health-related or other sensitive information, it is used only to provide the feature you requested. We do not sell it or use it for advertising. You can ask us to delete it at any time by contacting us.

AI-generated results may be incomplete or inaccurate and are not a substitute for professional advice, including medical, legal, or financial advice.

6. Third-Party Content and Embedded Players

Some of our applications show videos or other content from third-party platforms, such as YouTube, using those platforms' embedded players or services. When you view this content, the platform may collect information about your device and viewing activity under its own privacy policy, which we do not control. Where our applications use YouTube API Services, your use of that content is also subject to the YouTube Terms of Service and the Google Privacy Policy.

7. Cookies and Tracking

We use cookies and similar technologies on our website to enhance your browsing experience and analyze website traffic. Our applications may use similar tracking technologies for analytics and performance monitoring. You can control cookie preferences through your browser or device settings.

8. Data Sharing

Loop Studio does not sell, rent, or trade your personal information to third parties. We may share information only in the following circumstances:

• With trusted service providers who assist us in operating our Services, subject to confidentiality obligations.
• With third-party AI and cloud processing providers, only to generate results for features you use (see "AI-Powered Features").
• When required by law, regulation, or legal process, or to protect the rights, property, or safety of Loop Studio, our users, or the public.
• In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
• With your explicit consent.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When your data is no longer needed, we delete or anonymize it.

Deleting Your Data:

You can delete the data stored on your device at any time by deleting the app. To delete data stored on our servers for any of our applications, email support@getaskmed.com with the name of the app. We will delete it within 30 days, unless the law requires us to keep it. Deleting an app does not cancel a subscription; you can manage or cancel a subscription in your App Store account settings (Apple) or in Google Play › Payments & subscriptions (Android).

10. Security

We implement commercially reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Services are not directed at children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.

12. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us using the details below.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted within our Services with an updated "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy, you may contact us at support@getaskmed.com